Return Policy

Terms & Conditions

Terms

The present Terms and Conditions govern the terms of use of www.familycare.comregarding the purchase of products (“Products”) and services (“Services”) offered herein. This Website is operated by Family Care, a Lebanese business operating in Lebanon, with its principal address located at [insert address], Lebanon.

By accessing the Website, you agree to be bound by these Terms and Conditions. We reserve the right to change or modify these Terms and Conditions at any time without prior notice. Please review the Terms and Conditions before using the Website. If you do not agree with these Terms and Conditions, please do not access, register with, or use this Website.

For more information, please contact us on Phone number: +961 3 273 768

Order Placement and Payment

Eligibility to Place Orders

In order to place orders and receive purchased Products and Services, you must be legally capable of contracting under the applicable Lebanese laws.

Reservation of Rights

Our display of Products and Services on the Website is subject to stock availability.

We reserve the right to decline orders placed by customers with whom there is a dispute over the fulfilment or payment of a previous order, or when such customers have repeatedly and/or abusively cancelled, returned, or exchanged purchased Products or Services, or have otherwise failed to comply with these Terms and Conditions.

We reserve the right to recover the cost of goods, collection charges, and legal fees from persons fraudulently using the Website. We also reserve the right to initiate legal proceedings against such persons for fraudulent use of the Website or any other unlawful acts.

Prices

The prices indicated on the Website are in USD and/or LBP and include all taxes applicable in Lebanon, unless stated otherwise. Delivery charges, if any, are indicated separately at checkout.

All prices, delivery fees, and charges listed on the Website are final and may not be negotiated. We reserve the right to change prices, delivery fees, and charges at any time without prior notice. However, you are responsible for paying the price displayed at the time you place and confirm your order.

Payment

You must pay for your order by selecting one of the available payment methods after placing your order.

If you select an electronic payment method, your bank account or card may be charged immediately after order confirmation. You agree that the credit/debit card details provided by you are correct and accurate, and that you are lawfully authorized to use the selected payment method.

We will not share your payment information with third parties except when required for fraud verification, payment processing, or by law, regulation, or court order.

If you select Cash on Delivery, payment must be made upon receipt of the purchased Product(s). If payment is not completed upon delivery, the Product(s) may not be handed over.

Discounts and promotional offers are subject to their own terms and conditions, including eligibility, order value, quantity, selected items, and excluded brands or products.

Delivery Terms

We deliver across Lebanon either directly through our delivery team or through courier professionals to the delivery address provided at checkout.

Ordered Products are expected to be delivered within [insert delivery timeline, e.g. 1 to 5 business days] from the date of order confirmation, except during high seasons, campaigns, public holidays, or unexpected delays.

Deliveries are usually made from Monday to Saturday during normal working hours. Delivery may not be available on Sundays and public holidays.

Delivery charges, if any, are indicated separately at checkout and may vary from one area to another.

Upon delivery, you or your authorized representative must immediately check that the Product(s) received match the order placed, including type, quantity, and packaging condition. If the Product(s) received do not match your order or are defective, you may contact us to request a return or exchange in accordance with our policy.

Cancellation, Return and Exchange

You may cancel your order, return, or exchange Product(s) within a maximum period of [insert number] calendar days from receiving your order, except in the following cases:

- If the Product has been used
- If the Product has been opened, damaged, altered, or is no longer in its original condition
- If the Product was customized according to your request
- If the Product falls under hygiene, beauty, skincare, personal care, or sealed items that cannot be returned after opening

All returned or exchanged Products must be unused, unopened, and in the original condition and packaging received.

Except where you received a defective or incorrect Product, delivery or processing fees may apply to returns and exchanges.

To request a cancellation, return, or exchange, please contact us through:
Phone/WhatsApp: +961 3 273 768

Once your request is received, our team will review it and contact you with the next steps.

Refunds, if applicable, may be processed as store credit, replacement, or refund through the original payment method, depending on the case and payment method used.

Miscellaneous

Use of Products and Services

Products and Services offered on the Website are for personal and private use only. You agree not to use the Products or Services for commercial, distribution, or resale purposes without our prior written approval.

Passing of Property and Risk

Ownership and risk of the Products are transferred to you once full payment has been made and the Products have been delivered to the address specified in your order.

We are not responsible for undelivered Products if you provide an incorrect or invalid delivery address or fail to receive the order at the agreed delivery time.

No Liability

Except as expressly stated in these Terms and Conditions, Family Care makes no representation or warranty, including any implied warranty of merchantability or fitness of a Product for a particular purpose.

Under no circumstances shall Family Care be liable for indirect, incidental, or unforeseeable damages, including loss of business, profits, customers, contracts, or other commercial losses.

Use of the Website and Personal Information

All rights used or represented on the Website remain the exclusive property of Family Care or its respective owners and cannot be reproduced, distributed, sold, marketed, or used for any purpose other than personal use.

Access to the Website is provided on an “as is” and “as available” basis. We do not guarantee that:

- The Website will meet your expectations
- The Website will be uninterrupted or error-free
- The Website will be free from viruses or harmful components

Customer information, orders, and payment records may be stored securely as evidence of communications, orders, and transactions.

Intellectual Property Rights

The Products and Services displayed on our Website may contain graphic, visual, textual, and brand elements protected by copyright, trademark, image rights, or other intellectual property rights.

No license is granted to use any name, logo, trademark, image, content, or material displayed on this Website without prior written permission.

Any references to third-party brands, products, or services are provided for convenience and do not imply endorsement, sponsorship, or recommendation unless expressly stated.

Your Representations and Warranties

By accessing or using the Website, you represent, warrant, understand, and agree that:

- You have the legal age, right, authority, and capacity to accept these Terms and Conditions
- The information you provide through the Website is true, complete, and accurate
- You are authorized to use the payment method selected
- You comply with all applicable Lebanese laws and regulations regarding your use of the Website and purchase of Products

Modification of Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any modification will become effective once published on our Website.

These Terms and Conditions constitute the entire agreement between you and Family Care regarding your use of the Website and purchase of Products and Services.

Severability

If any provision of these Terms and Conditions is held to be illegal or unenforceable, the remaining provisions shall remain valid and enforceable.

Independent Contractor Relationship

The relationship between you and Family Care is that of independent contractors. These Terms and Conditions do not create any partnership, joint venture, employment, franchise, agency, or distribution relationship.

No Waiver of Rights

No delay or failure by Family Care to exercise any right or remedy shall be considered a waiver of such right or remedy.

Indemnity

You agree to defend, indemnify, and hold harmless Family Care, its employees, directors, officers, agents, partners, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses arising from your actions, misuse of the Website, breach of these Terms and Conditions, or violation of applicable laws or third-party rights.

Language

These Terms and Conditions are produced in English, which shall be the language of the Website.

Governing Law and Settlement of Disputes

These Terms and Conditions are governed by and interpreted in accordance with the laws of the Republic of Lebanon.

Any dispute or claim arising out of or in connection with this Website shall be subject to the jurisdiction of the competent Lebanese courts.

Lebanon is our country of domicile.

Minors under the age of 18 are prohibited from registering as users of this Website and are not allowed to transact or use the Website.

If you make a payment for our Products or Services on our Website, the payment details you submit may be provided directly to our payment provider through a secured connection.

The cardholder must retain a copy of transaction records and merchant policies and rules.

We accept payments online using Visa and MasterCard credit/debit cards in USD and/or LBP, where available.

If you have any questions about these Terms and Conditions, please contact us on:
Phone/WhatsApp: +961 3 273 768